Art. 1 – General Provisions

  1. The User who navigates this area enters Parole in Linea, accessible via the URL address https://www.paroleinlinea.com (hereinafter the Parole in Linea). Browsing and transmitting a purchase order on the website implies acceptance of the general terms and conditions of sale, the Additional Information on the single product page (present on each single product page) or online course, the cookie policy and the privacy policy on the processing of personal data, in accordance with European regulation no. 679/2016 – GDPR.
  2. These General Terms and Conditions of Sale apply to the provision of services and online courses (digital goods) exclusively purchased on Parole in Linea in accordance with the provisions of the Italian Consumer Code, Part III, Title III, Chapter I – Legislative Decree no. 206/05 and subsequent amendments of Legislative Decree 21/14 and 70/03 – provided by:
    • Parole in Linea di Cristina Mantione
    • Located in Rome (RM) at Via Filippo Foti, 26
    • VAT number IT15616561005
    • Registered with the Chamber of Commerce of Rome under no. REA RM-1602578
  3. Before accessing the services/attending the online courses provided by Parole in Linea and completing the purchase process, the User is required to read these General Terms and Conditions of Sale, which are deemed to be accepted completely and unequivocally at the time of purchase.
  4. Parole in Linea encourages the User to save a copy of the purchase form and the General Terms and Conditions of Sale.
  5. Parole in Linea reserves the right to modify and revise the General Terms and Conditions of Sale unilaterally and without prior notice.
  6. It is possible to browse the website and buy services and courses in the following languages:
    • Italian;
    • English.

Art. 2 – Subject and Offer

  1. These General Terms and Conditions of Sale regulate the offer, submission and acceptance of purchase orders for services directly provided by Parole in Linea on the website but do not regulate any services provided by third parties through external links (hyperlinks) and/or banners – duly indicated in transparency – for which please refer to the Third Party Terms and Conditions of Sale.
  2. Before following links (hyperlinks) and/or products and services provided by third parties, it is recommended that you read their Terms of Sale, for which Parole in Linea is not responsible.
  3. Parole in Linea provides editorial services, translation, and consulting related to writing, communication, translation, Italian copyright, the Italian publishing industry, and online courses. All the services and the courses are exclusively online.

Art. 3 – Definition of the Purchase Agreement and Duration

  1. In order to finalise the purchase contract (i.e., define its options), the User needs to fill out the electronic form with the billing data in all its parts, following the instructions given during the purchase process.
  2. Each product indicates Specific Terms of Sale in the “Additional Information” section, which, together with these General Terms and Conditions of Sale, give information about each service, payment methods accepted by Parole in Linea, and conditions for the right of withdrawal.
  3. Before finalising the Contract, the User will be asked to confirm the reading of the General Terms and Conditions of Sale, including the information on the processing of personal data and the right to withdraw or Return and Refund Policy.
  4. Effective June 19, 2026, with the exception of the items referred to in Article 9a of these General Terms and Conditions of Sale, you may exercise your right of withdrawal online by clicking the designated button in the “My Account” → “Cancel Order (Art.54-bis)” section, as provided for by Directive (EU) 2023/2673, as transposed by Article 54-bis of the Consumer Code.
  5. The Contract is finalised when Parole in Linea receives the completed form from the User and the corresponding payment is credited to the payment method chosen by the User.
  6. The User is bound to pay the price indicated on the website and in the “Cart” area from the moment the purchase operation is considered finalised, which occurs when the User clicks on the“Proceed with Order” button at the end of the guided procedure.
  7. Once the Purchase Contract/Agreement has been finalised, Parole in Linea takes charge of processing the order and issuing tax documents in the manner and within the timeframe required by current Italian regulations.
  8. The duration of the contract depends on the type of service purchased.
  9. In the case of publishing and translation services, the duration of the service is subject to the type of work and will be indicated on the contract itself.
  10. In the case of the writing coach, lessons, and consultations in synchronous mode, the contract is valid until December 31 of the year the payment is credited.
    That is, the User has time until December 31st of the same year of purchase to use the service in the manner and time agreed between the Parties (User and Parole in Linea).
  11. The purchase of writing coach meetings, in single or multiple quantities, finalised and paid for after December 15th will postpone the attending deadline to December 31st of the following year.
    (For example, the User purchases a ten-writing coach lessons bundle on December 22nd, 2024 →, and it expires on December 31st,     2025.)
  12. In the case of online courses attended asynchronously, the duration of the contract, i.e., the use of lectures, video lectures, and exercises review, will be indicated in each course available on the Courses page.
  13. Beyond the deadlines indicated in the various services, Parole in Linea will be free from all obligations to the User.

Art. 4 – User Registration

  1. Registration/Signing up on the website is required to purchase some services (e.g., online courses attendable on the website, request for a quote) provided by Parole in Linea.
  2. Services with quote request mode (editing, proofreading, layout, translation, just to name a few) provide a “Request Quote” button that redirects to a form on the Quotes page where to enter the data afferent to the service concerned. By clicking “Submit,” the User agrees that Parole in Linea‘s computer system will generate a username and password to manage the quote requested and, eventually, the subsequent purchase process through the created account, which will be at the User‘s discretion. The system sends the registration data to the eMail with which the User requested the quote.
  3. Where the User communicates inaccurate or incomplete data, even if there is a dispute by the parties concerned regarding the payments made, Parole in Linea will have the right not to activate the service or suspend the service until the missing and/or corrected data are received.
  4. After registration is completed, the User will receive a request for confirmation to the eMail address he/she provided during registration.
    The confirmation must take place within 48h of receipt of the eMail.
    After this deadline, Parole in Linea will be released from any commitment to the User.
  5. Confirmation exonerates Parole in Linea from any responsibility about the data provided by the User, who agrees to promptly communicate any changes.
  6. When the User first requests to activate a profile, Parole in Linea provides a username and password that will be the system of validation to log in to the website, enter the purchased services list and active online courses, and have a binding effect on the User.
  7. The User is required to maintain the secrecy of his or her log in information and to guard it with care and diligence, and not give it to third parties, even temporarily.

Art. 5 – Payment Methods and Prices

  1. The price of services is as indicated from time to time on the website in the “Product“, “Course“, and “Cart” areas except for prices indicated in case of an obvious error and except for editorial and translation services for which a quote must be requested (see Section 4.2).
  2. The price of editorial and translation services subject to quotation varies according to the type of work requested, difficulty, urgency and other factors assessed from time to time and is communicated by eMail with a special document “Quotation” on which regular Contract will follow in case of acceptance or, in case of purchase through the website, these General Terms and Conditions of Sale and additional information of the individual service will apply.
  3. In case of obvious errors in the prices, Parole in Linea will notify the User as soon as possible, allowing the cancellation of orders purchased with incorrect amounts.
    In any case, Parole in Linea will not be obliged in any way to transfer the service at the erroneously indicated price.
  4. Prices shown on Parole in Linea include VAT and any other tax charges.
  5. In case of invoice request, Parole in Linea will bear the tax stamp of € 2.00 to be applied on invoices exceeding €77.47 and pay them electronically, as per current Italian regulations.
  6. Prices are subject to unilateral change at any time without notice.
  7. Changes do not affect sales orders already finalised when the new price takes effect.
  8. To purchase Parole in Linea services, simply select the ones you want, and they will be placed in your Cart. The User simply needs to follow the instructions and fill out the form with the purchase and billing information to complete the order.
    The data can be changed at any time before the payment.
  9. Payment methods accepted:
    • Bank transfer;
    • PayPal;
    • PayPal pays in 3 (instalments);
    • Stripe (Credit Card);
    • Stripe (Bank Transfer) SEPA;
  10. Currencies accepted for payments are:
    • Euro (€);

Art. 6 – Delivery

  1. The services provided by Parole in Linea will be delivered to the User at the time and in the manner indicated in each product sheet in the “Additional Information” section under “Terms and Conditions of Sale.” The online courses will be available for the time indicated on the single course page.
  2. For publishing and translation services that require quotation, the manner and time of delivery will be indicated on the quotation itself and on the Contract that follows if accepted.
  3. The services will be usable online, i.e., sent to the eMail address that the User provided during purchase.
  4. Online courses will be usable in asynchronous mode via pre-recorded online video lectures, slides and/or materials usable on Parole in Linea or in synchronous mode via third-party platforms such as Skype®, Meet® or telephone based on the agreement between the Parties.
  5. Writing coach meetings always take place synchronously via remote third-party platforms such as Skype®, Meet® or telephone according to the agreement between the Parties.
  6. When delivery cannot take place for reasons beyond the control of either Parties (Parole in Linea and User), the User will be refunded the payment unless the Parties decide to postpone delivery or deadline.
  7. Parole in Linea offers services i.e. intangible goods, in the form of files, lectures and consultations by call, or telematic meeting, which will be attended online or sent by eMail. Under no circumstances are copies and/or physical materials (hard copies, tangible objects) to be sent or delivered.
  8. Unless otherwise agreed, dates and times for delivery of materials and/or release and due dates and times for online courses are based on the Italian time zone (UTC/GMT +1 Rome).

Article 7 – Warranty and commercial compliance

  1. In case of damaged or unusable material due to technical problems, the User is required to notify Parole in Linea by eMail ec*******@***********ea.com the problems encountered within 48h of purchase or the occurrence of the problem.
    After this deadline, the material received and/or viewed online is deemed to comply with the offer.
  2. The User agrees to use original or licensed devices and software to ensure the proper functioning of the purchased services or declares that he or she has the necessary requirements to enjoy the purchased service.
  3. The User is responsible for the purchase, maintenance, and repair of his or her own tools necessary to use the services of Parole in Linea, i.e., he/she will not have any recourse against
    Parole in Linea in case of purchase or repair expenses related to the tools (computers, software, devices, subscriptions) necessary to fulfil its part of the Contract (delivery drafts, fruition lessons…) and undertakes, in case of failures, to take all initiatives and put in place all necessary remedies, or otherwise appropriate, in order to limit the prejudice potentially resulting from such emergency or difficulty and promptly communicate it to Parole in Linea in case it affects the fruition of service, especially in synchronous mode.
  4. Parole in Linea is responsible for defects in the services offered on its website, including non-compliance with the proposed services, in accordance with the provisions of Italian law.
  5. The User who purchases a service as a Consumer, i.e., as a natural person acting for purposes unrelated to any business or professional activity carried on, the service warranty is valid provided that the defect manifests itself within 24 months from the date of delivery of the intended material; that the purchaser files a formal complaint regarding the defects within a maximum of 30 (thirty) days from the date on which the defect was found.
    Beyond that date, the User loses any right to claim for that defect/issue.
  6. In case of non-compliance (unreadable file, online material that cannot be consulted for less than 300 days per year due to documentable technical problems), the User has the right to the restoration of compliance of the material usable online, i.e. the material sent via eMail, or obtain an appropriate reduction on the price up to the return of the amount.

Article 8 – Covenant of Confidentiality, Intellectual Property and Acknowledgements

  1. The User agrees that the content of correspondence pertaining to the services used, the sensitive data of the Parties and the content of the lectures and/or work are to be considered confidential in nature and not to be disclosed unless expressly authorized by the other party.
  2. In the case of editorial and translation services or User‘s material used during Writing Coach classes and sessions, Parole in Linea agrees not to disclose the work, in whole or in part, without express consent of the User or to keep a copy of the working and final draft for archival work purposes and for personal and professional protection in case of disputes, in accordance with current regulations.
  3. Parole in Linea reserves the right to use the title, cover, and excerpts from the free preview and back cover once the work is published to enrich its working portfolio.
  4. The User agrees not to disclose Parole in Linea’s working methods to third parties who might operate under competition, i.e., to record writing coach sessions, synchronous video lessons and lectures, and phone calls or disclose the material provided by Parole in Linea (Slides, ad hoc material) without express consent.
  5. The parties agree that, for revised and/or translated works, unless otherwise agreed upon elsewhere (eMail), Parole in Linea will be mentioned in the acknowledgements for the work performed on the colophon of the published work.

Art. 9 – Right of Withdrawal (Right to cancel)

In accordance with current regulations (Articles 52–59 of the Italian Consumer Code and Article 54-bis (Digital Withdrawal by button) introduced by Legislative Decree No. 209 of 31 December 2025), the User may exercise the right of withdraw from the purchase within 14 (fourteen) days from the date of purchase, without penalty or obligation to state a reason, except as provided under Art. 9.a.

These provisions apply exclusively to services purchased directly through the Parole in Linea website. Editorial and translation services (including, but not limited to, editing, proofreading, typesetting, and translation) managed through a quote and subsequent contract concluded via email outside the eCommerce platform shall be governed, as regards the right of withdrawal and the related procedures, by the terms specifically set out in the contract signed between the Parties. In the event of conflict between these General Terms and Conditions of Sale and the individual contract, the provisions of the latter shall prevail.

In compliance with Article 54-bis of the Italian Consumer Code, Parole in Linea provides a dedicated digital function, accessible from the User’s personal account area (My Account → Cancel Order (Art.54-bis)), through which the right of withdrawal may be exercised simply and directly, for services not falling under the exception set out in Art. 9.a of these General Terms and Conditions of Sale.

cThe procedure, which is also described on the relevant page regarding the right of withdrawal, provides as follows:

  1. Log in to the personal account area, section Cancel Order (Art.54-bis);
  2. Click the Cancel Order (Art.54-bis) button next to the relevant order;
  3. Confirm the withdrawal declaration using the dedicated confirmation button;
  4. Receive an immediate confirmation email at the address associated with the order, containing the submitted declaration with the exact date and time of registration (timestamp).
  5. Alternatively to steps 1 and 2, the User may access the Orders section of the personal account area directly and click the Cancel Order (Art.54-bis) button next to the relevant order.

The withdrawal is deemed exercised at the moment the User completes the digital procedure and receives the confirmation email containing the timestamp.

As an alternative to the digital procedure, the User may notify Parole in Linea of their intention to withdraw by certified email (PEC) to cr**************@*******rt.it, stating the order number, the service purchased, and the related tax document. A PEC message carries the same legal value as a registered letter with acknowledgement of receipt under Italian law.

Where the purchased service falls under the exceptions set out in Art. 9.a, but the performance has not yet commenced at the time of the request and the 14 (fourteen) day period from the date of purchase has not yet expired, the User may still request withdrawal by contacting Parole in Linea by email at ec*******@***********ea.com or by PEC at cr**************@*******rt.it, stating the order number and the service purchased. In such cases, Parole in Linea will assess the request and, where the service has not yet been delivered/performed, may proceed with a refund as a gesture of commercial goodwill. Any refund granted under this provision is at Parole in Linea’s sole discretion and does not constitute a systematic waiver of Art. 9.a or a binding precedent for future requests.

The withdrawal declaration is automatically recorded by the system. Parole in Linea will review the request and notify the User of the outcome — acceptance or reasoned refusal — within the timeframes required by applicable law, via the email address associated with the order. Parole in Linea reserves the right to refuse the withdrawal where the exceptions under Art. 9.a apply, providing the User with written reasons, or any other reason deemed relevant.

Upon acceptance of the withdrawal, Parole in Linea will issue the refund using the same payment method selected by the User at checkout, within the timeframes required by applicable law. Where this is not possible, the User will be asked to provide their bank details (IBAN, SWIFT, and BIC) to complete the refund by bank transfer.

Where the User did not select Euro as the payment currency and instead used a different currency automatically converted by the exchange functionality of the available payment methods, possible fluctuations in the exchange rate applied by those payment platform managers at the time of the refund may result in an amount slightly higher or lower than the original payment. This is entirely outside Parole in Linea’s control, as Parole in Linea has no influence over the exchange rates applied by payment providers, and may not be held liable or contested on this basis.

Where it is not possible to return the funds using the same payment method originally used, for reasons not attributable to Parole in Linea, the User will be contacted to provide their bank details (IBAN, SWIFT, and BIC) for a refund by bank transfer. If the User fails to provide such details within 60 (sixty) days of the request, Parole in Linea will be released from any further obligation and the User will be considered to have waived the refund.

For asynchronous online courses listed on the Courses page, and notwithstanding the exceptions under Art. 9.a, Parole in Linea recognises the right of a User who has consumed less than 10% of a purchased course — and who reports a substantial discrepancy between what was advertised and the actual content — to request a refund as a gesture of commercial goodwill. Any such request will be assessed at Parole in Linea’s sole discretion and does not constitute a waiver of Art. 9.a.

9.a.
Right of withdrawal: exceptions art. 59 of the Consumer Code

The User acknowledges that Article 59 of the Italian Consumer Code provides for exceptions to the right of withdrawal set out in Art. 9 of these General Terms and Conditions of Sale. In particular, the right of withdrawal does not apply in the following cases:

  • Supply of digital content not provided on a tangible medium (e.g. online courses, video lectures, audio lectures, slides, digital materials, downloadable or readable files, calculation tools, and digital content accessible through a members-only platform), once delivery has commenced with the User’s express consent and acknowledgement of the loss of the right of withdrawal, confirmed at checkout by ticking a dedicated, non-pre-ticked checkbox (order summary page);
  • Services fully performed (e.g., synchronous lectures and consultations, writing coaching, translations, editing, proofreading, content optimization, and copywriting), if performance has begun with the User’s express agreement and acknowledgement that the right of withdrawal will be lost upon full performance (e.g. synchronous sessions and consultations, writing coaching, translations, editing, proofreading, content optimisation and writing), confirmed at checkout by ticking a dedicated, non-pre-ticked checkbox;
  • Any other case provided for under Article 59 of the Italian Consumer Code.

At checkout, for the cases listed above, the User must tick dedicated, non-pre-ticked checkboxes to:

  • Request the immediate commencement of the service or supply of the digital content;
  • Acknowledge the resulting loss of the right of withdrawal, where applicable.

Ticking these boxes is a mandatory condition for completing the purchase of services falling under the exceptions set out in this article. The date and time of selection are recorded by the system and retained as documentary evidence pursuant to Article 54-bis of the Italian Consumer Code.

Where the User attempts to exercise the right of withdrawal through the digital function referred to in Art. 9 in respect of an order falling under the exceptions set out in this article, the system will display the reason for the refusal, including the date and time of the express consent given at checkout. Users who believe they meet the conditions described in the sixth paragraph of Art. 9 — that is, the service has not yet been delivered within 14 (fourteen) days of purchase — may still contact Parole in Linea by email at ec*******@***********ea.com or by PEC at cr**************@*******rt.it to discuss their specific situation.

This article applies in particular to:

  • The purchase of asynchronous online courses available on the website, delivered through video lectures, audio lectures, slides, digital materials, or downloadable or readable files;
  • Synchronous sessions and consultations, as well as the receipt of digital material produced as part of the service (including, by way of example: translations, editing, proofreading, content optimisation and writing);
  • Any other digital product or service that cannot be returned and falls within the exceptions provided for under Article 59 of the Italian Consumer Code.

Art. 10.1 – Indemnity Clause

  1. By clicking the “Place Order” button or finalising the order, the User declares:
    • To be of legal age according to Italian law, that is, to have reached the age of eighteen (18) years and to be of legal age according to the regulations in their country of origin;
    • To be of sound mind, that is, to be aware of placing a purchase order that involves a price that one agrees to pay.
  2. In case of purchase by a minor, the same must be done by the parent or legal guardian;
  3. If the User under 18 uses the data and/or payment methods of his/her parents or another adult without their permission, the parents or their legal guardian will be required to pay the price of the requested service and relieve Parole in Linea of all liability regardless of the use of the same.
  4. The User declares under his/her own responsibility that he/she is the sole author and exclusive owner of the rights to the Opera/Manuscript/Contents and the materials it will submit to publishing and translation services or of the materials provided during the lectures and sessions of writing coach and to have full availability of the same and the faculties and civil, political and intellectual property, necessary to enter into the purchase contract and that it has not already assigned to third parties the rights of economic use and revision and/or translation of the text, or any rights that would directly conflict with this agreement; and hold harmless Parole in Linea from all damages and expenses that may result to him in this regard.
  5. Parole in Linea is not responsible for the User‘s use of the information and content shared via synchronous meetings and consultations and asynchronous online courses.
  6. The User releases Parole in Linea from any dispute and direct and indirect damages of such use. Likewise, the User is aware that the advice and information contained in the online courses and disclosed during the asynchronous meetings are the result of the study andexperience of the lecturer, and the User is referred to the appropriate venues (Accountant, Lawyer, Tax Advisor, etc.) for tax and legal obligations pertaining to his or her business.
  7. The User who purchases a translation service (general, literary, medical, economic-legal, WordPress translation, just to name a few) declares that he/she is the sole owner of the content being translated, i.e. that he/she to be in possession of the afferent rights, to not to purchase or use the translation for the purpose of passing tests, tests, university examinations and/or theses, i.e., all instances involving tort and/or crime and fully indemnifies (relieves) Parole in Linea from all consequences, subpoenas and/or damage and harm that may result in this regard and from misuse of the translation, including possible copyright/copyright infringement.
  8. The User also agrees to cooperate with and assist Parole in Linea should the performance be disturbed by third parties and/or compromising situations capable of causing it harm and, in any case, to hold Parole in Linea harmless from any claims or actions made by them.

Article 10.2 – Indemnity Clause for Editorial Products, Transcripts/subs of Multimedia Content

  • The User acquiring layout and conversion services for digital formats (e.g., EPUB, MOBI, Kindle eBooks, and PDF versions prepared for archival accessibility), transcription and subtitles, acknowledges that Parole in Linea undertakes to produce files that are technically equipped for accessibility, adhering, where feasible and mutually agreed upon, to international best practices and guidelines (e.g., WCAG 2.1 AA for content, EPUB Accessibility 1.0 for EPUB3, and ‘Tagged PDF’/PDF/A standards for PDFs).
  • Nonetheless, the ultimate responsibility for ensuring the full compliance of the digital content with specific accessibility regulations pertinent to the Client (e.g., for public bodies or particular uses, such as PDF/UA, which would need to be specifically requested during the quotation phase) and for verifying its suitability for the intended final use, rests entirely with the User.
  • Parole in Linea shall not be held liable for any non-conformities arising from:
    • a) accessibility requirements not specifically communicated and agreed upon during the quotation phase;
    • b) subsequent modifications to the file by the User or third parties;
    • c) the use of the file in contexts or manners that demand additional accessibility standards (e.g., WCAG 2.x AAA) or specific ones not encompassed by the service rendered (PDF/UA);
    • d) the compatibility of the file with non-standard or obsolete hardware or software utilized by the User.

Art. 11 – Data Processing

  1. The User‘s data are processed in accordance with the regulations provided for the protection of personal data, as specified in the appropriate section (Privacy Policy) containing the information pursuant to Art. 13 of the European Regulation no.679/2016 – GDPR (Privacy Policy).

Art. 12 – Contacts

  1. Any request for information regarding online purchases can be made via eMail to the following addresses:
    • ec*******@***********ea.com, for all questions and problems about the eCommerce of Parole in Linea;
    • se***************@***********ea.com for communications related to quotes, contracts, and communications between the parties for the services (e.g., Editing, Proofreading, Writing Coach, etc.).
    • tr*******@***********ea.com for communications related to quotations, contracts, and communications between parties during the performance of translation, captioning and transcription services.

Article 13 – Applicable Law and Jurisdiction

  1. These General Terms and Conditions of Sale are ruled by Italian law, without prejudice to any different mandatory form prevailing in the User‘s country of habitual residence.
    Accordingly, the interpretation and termination of the General Terms and Conditions of Sale shall be subject exclusively to Italian law.
  2. Any disputes inherent in and/or arising from the same that cannot be settled elsewhere or in a peaceful manner shall be resolved exclusively by the Italian judicial authority.
    In particular, where the User qualifies as a Consumer, i.e. a natural person with use of the services for reasons not related to commercial activity, any disputes shall be resolved in the Court of Rome, i.e. Court of Rome and Justice of the Peace of Rome.
  3. If these General Terms and Conditions of Sale, and the terms and conditions of sale of product pages and online courses, are translated into any other language, to the utmost extent permitted by applicable law, such translation shall exist for reference purposes only, and the Italian text shall prevail in the case of conflicts and disputes.
  4. By purchasing the services of Parole in Linea, the User fully accepts the General Terms and Conditions of Sale, the conditions of sale in the “Additional Information” area of the individual product sheet or online course, and specifically Articles 7, 8, 9, 9a, 10.1, 10.2 and 13 of these General Terms and Conditions of Sale.

These General Terms and Conditions of Sale were updated on 13/06/2026 in compliance with the new Article 54-bis of the Italian Consumer Code concerning digital withdrawal (Articles 9 and 9.a).